PRIVACY POLICY

Vines Hair Studio respects your privacy. This policy explains what information we collect when you visit our website or book an appointment, how we use it, and the choices you have.

1. Who We Are

Vines Hair Studio (“Vines,” “we,” “us,” or “our”) operates a barbershop and hair studio located at 11 N 3rd St D, St. Charles, IL 60174, along with the website at vines33.com. This Privacy Policy applies to that website and to the information we collect from clients in connection with our services.

2. Information We Collect

We collect only the information we need to serve you:

  • Information you give us. When you book an appointment or contact us, we collect your name, email address, phone number, the service and barber you requested, your preferred date and time, and any notes you choose to add.
  • Purchase information. If you buy products or services, we keep a record of the transaction. Payment card details are processed by our payment provider and are never stored on our servers.
  • Information collected automatically. Like most websites, ours may record basic technical details such as your IP address, browser type, device type, referring page, and the pages you view. This is used to keep the site working and to understand general traffic patterns.
  • Communications. If you email, call, or message us, we keep those messages so we can respond and maintain a record of your requests.

We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will delete it.

3. How We Use Your Information

  • To schedule, confirm, reschedule, and remind you about appointments.
  • To provide the services you request and to process payments.
  • To respond to your questions, feedback, and service requests.
  • To send you appointment confirmations and service-related messages.
  • To send promotions, offers, and studio news — only if you have opted in.
  • To improve our website, our services, and the studio experience.
  • To keep records, prevent fraud, and comply with our legal obligations.

4. How We Share Your Information

We do not sell or rent your personal information. We share it only in these limited situations:

  • Service providers. Companies that help us run the business — our booking platform, website hosting, database, email delivery, and payment processing — may handle your information on our behalf. They may use it only to perform services for us.
  • Legal reasons. We may disclose information if required by law, subpoena, or other legal process, or to protect the rights, property, or safety of our clients, staff, or the public.
  • Business transfers. If the studio is sold or reorganized, client information may be transferred as part of that transaction.

5. Text Messages and Email

If you provide your phone number, we may text you about appointment confirmations, reminders, and changes. Message and data rates may apply. You can stop marketing texts by replying STOP and stop marketing emails by using the unsubscribe link in any message. We will still send you transactional messages about appointments you have booked.

6. Cookies and Analytics

Our website may use cookies and similar technologies to remember your preferences and to measure how the site is used. Most browsers let you refuse or delete cookies through their settings. Turning cookies off may affect how some parts of the site behave.

7. Data Retention and Security

We keep your information only as long as needed for the purposes described here, or as required for tax, accounting, and legal reasons. We use reasonable administrative and technical safeguards to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

8. Your Choices and Rights

  • You may ask us for a copy of the personal information we hold about you.
  • You may ask us to correct information that is inaccurate or out of date.
  • You may ask us to delete your information, subject to records we are required to keep.
  • You may opt out of marketing messages at any time.

To make a request, contact us using the details below. Depending on where you live, you may have additional rights under state privacy law, and we will honor those rights where they apply.

9. Third-Party Links and Apps

Our website links to third-party services, including our booking app and social media pages. Those services have their own privacy policies, and we are not responsible for how they handle your information. We encourage you to review their policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be posted on this page. Continued use of our website or services after an update means you accept the revised policy.

11. Contact Us

Questions about this policy or your information? Reach us at:

Vines Hair Studio
11 N 3rd St D, St. Charles, IL 60174
(630) 936-6151
contact@vines33.com

See also our Terms of Service and Cancellation Policy.